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However if it doesn’t get things working again it could be due to changes in MacOS Mojave. Then run the online update from the ‘Help’ menu.

This should get you back to a working state. What I would suggest is getting your original disks that came with your ix500 and re-installing from that CD. Did you perform the 10.14 update and now your ScanSnap is not working? Or did you move to a new computer that had 10.14 installed? When did it last work? I see you are using Mojave 10.14 but you don’t explain the progression of how you got to your final state of ‘not working’. It would be helpful to have more information. If you’re familiar with the Nuance PDF applications, leave a comment with your thoughts. I haven’t managed to get my hands on the Nuance software so I haven’t tested it myself yet, so it will be interesting to see how it compares with Acrobat. Once the currently stocked units move out (read: if you want a ScanSnap with Acrobat for Windows you’d better act fast), the iX500 will come with a Nuance Power PDF Standard DVD and a Nuance PDF Converter DVD. Bye Bye AcrobatĪs of June 2016, the ScanSnap iX500 will no longer come with Adobe Acrobat. The decision was made (again, I am guessing due to cost/bizdev hell) to only include Acrobat X for Windows.

When the iX500 was released as a hybrid Mac and Windows scanner there was one desktop ScanSnap to rule them all. This was even more of an issue when Operating System upgrades started impacting these old Acrobat versions. The problem with this was that (I assume due to business development hell between two huge companies) the included version of Acrobat was usually one or more versions out of date. The ScanSnap included software was a big selling point because if you know anything about Adobe Acrobat, you’ll know that it is extremely expensive. The Windows ScanSnap desktop models came with Adobe Acrobat Standard for Windows, and the Mac ScanSnap Desktop models came with Adobe Acrobat Pro for Mac. Once upon a time, there were Windows ScanSnaps (Black) and Mac ScanSnaps (White).

A ScanSnap Included Software History Lesson There is a change to the ScanSnap included software: the ScanSnap iX500 now comes with Nuance Power PDF for Windows and Nuance PDF Converter for Mac. Buried in the big ScanSnap Cloud announcement is another interesting tidbit.